allworx - communications without compromise

Allworx strengthens its Phone and Network Solutions with high performance software upgrades

 

ALLWORX STRENGTHENS ITS PHONE AND NETWORK SOLUTIONS
WITH HIGH PERFORMANCE SOFTWARE UPGRADES

New Features Enhance the Customer Experience and Improve
Operational Efficiencies For Small and Medium Businesses

 

EAST ROCHESTER , N.Y. , July 16, 2007 - Allworx, the Small Business Phone and Network Solutions Company, today announced that it has enhanced its family of award-winning communications systems with the feature-rich release of Allworx System Software version 6.7 a nd Call Assistant 2.1. Today's announcement represents the second in a series of FY2007 planned upgrades that Allworx is committed to achieving in order to address the needs of its sophisticated small and mid-sized business (SMB) customers. Allworx' family of VoIP communications systems includes the award winning Allworx 6x, 10x, & 24x voice and network systems, and the 9112 and 9102 VoIP phones. Allworx is recognized as being the market leader in voice and network solutions delivering the industry's lowest installed cost of any full-featured VoIP PBX/Key-system, the richest SMB feature set available, the flexibility to enable SMBs to transition risk-free to VoIP at their own pace, and the industry's most straightforward installation procedures.   The Allworx System Software 6.7 release brings the following capabilities to the Allworx 6x, 10x, and 24x voice and network systems:

  • One Touch Day-Night Mode – designed for businesses that need the flexibility to change their Auto Attendants greetings, messaging and call routing in real-time as well as from remote locations. The new feature also provides the ability to confirm whether the system is currently in Day or Night Mode with a glance at an Allworx phone.
  • 3-Digit & 4-Digit Extension Setup – offers the flexibility to choose between three or four-digit extensions, as well as the scalability to increase the total number of extensions as the business grows. Also included is greater flexibility in assigning Direct Inward Dialing ( DID) numbers.
  • Enhanced Call Detail Reports - ideal for call centers and companies with large call volumes. Allows for tracking all call transfers within the system with transparent, real-time access to third party call detail records via streaming data. Also offers the capability to send Call Detail Records to external devices for storage and review.
  • Additional features include: voicemail and presence management, call queue reporting, remote access support, and more.
Call Assistant is a Windows PC-based tool, fully-integrated with all Allworx VoIP phones and designed to bring ease and efficiency to the operators, receptionists or individual users, both local and/or remote, when they want to monitor the state of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voicemail via their PC. Call Assistant 2.1 brings the following capabilities to the Allworx 6x, 10x, and 24x voice and network systems:

  • Call Recording Feature - calls can now be recorded with Call Assistant 2.1. Recorded calls are saved on a PC as a standard WAV file, allowing for simple playback via Windows Media Player (included with all Windows OS versions).
  • Call History Tab in the Switchboard view - this new tab shows completed calls, missed inbound calls, and unanswered outbound calls. Double-click redial functionality has also been enhanced.

“The evolution of the Allworx product family continues at a record pace, driven in large part by the wants and needs of our increasingly sophisticated customer base,” said Sandra Gault, EVP Marketing of Allworx. “Today's announcement reflects the management team's strong commitment to meeting the needs of our customers and to maintaining our position as the industry's leading provider of award-winning VoIP communications systems to the SMB marketplace.”  

About Allworx Corp.
Allworx Corp is comprised of two divisions. The Allworx Product Division develops award winning, phone & network systems for small-to-medium sized businesses through a network of Authorized Resellers. The product line includes the Allworx 6x, 10x and 24x systems and Allworx 9112 and 9102 phones along with a series of software options. By combining the advanced features of today's VoIP systems with the key system features SMBs have grown to rely on, Allworx systems are ideal replacements for the millions of aging (TDM) PBX and key phone systems in use today. Allworx Corp's second division, the Allworx Consulting Division, delivers elite software and digital hardware engineering services to both large and small companies who want to enhance and compliment their research and product development capabilities.

 

Contact:
Allworx Corp.
Sandra M. Gault
+1-585-421-3850 x124
press@allworx.com