Allworx Readies its North American Channel for High-Demand Fall Season with New Sales, Training and Support Tools
Expanded Technical Training Options, New Marketing Tools
and Improved Support Processes Top the List of Channel Program Enhancements
EAST ROCHESTER, N.Y., October 7, 2008 —Allworx (www.allworx.com), the company that is redefining SMB communications with brilliantly flexible and affordable IP-based phone systems for the industry leaders of tomorrow, today announced a series of new and improved sales, marketing and support programs designed to enhance the success of its rapidly growing network of more than 1,000 Allworx Authorized Resellers in North America. Allworx Authorized Resellers are already achieving the highest margins in the marketplace and today’s announcement expands the advantages of selling and supporting Allworx’ family of award-winning communications systems.
For small and medium sized businesses with up to 100 users per site, the Allworx portfolio of SMB products includes the award-winning 24x and 6x VoIP communications systems, plus the award-winning 9100 and 9200 IP phone series. The product suite also includes a series of software options - Call Assistant, Call Queuing, Conference Center, and more.
Core to the company’s channel initiatives, Allworx announced significant additions to its reseller training program. Effective in Q4 2008, Allworx resellers will be able to participate in a suite of newly programmed online, interactive training programs. The new self-paced courses include the following three introductory modules:
- Allworx Product Overview
- Allworx System Installation Overview
- Networking 101
In addition to the inherent cost savings and efficiencies associated with these convenient online programs, channel participants will obtain valuable insights into Allworx’ award-winning communications systems. The resellers’ sales and technical staff will also gain a solid working knowledge of networking and telecom principles that will enhance their overall sales and support goals. Allworx is committed to continually expanding the lineup of valuable courses available to channel partners as a key benefit of program participation.
“Our people are our most valuable asset and we place great emphasis on constantly upgrading their knowledge and skills while minimizing the inefficient use of their time,” said Allworx Authorized Reseller, Jim Hayes, President of Hayes & Associates Inc. “Allworx’ new training initiatives will provide a tremendous benefit to our sales and technical staff by keeping them close to home while they improve their technical education and credentials at a time and pace that works with their schedules.”
Allworx also announced an expanded lineup of technical training courses specifically designed to maximize the benefits of in-person training. These information-packed sessions provide resellers with the foundational knowledge and hands-on experience needed to install and support the complete Allworx family of communications systems. The four-day course locations include:
| Orlando, FL | October 7-9, 2008 |
| Cedar Rapids, IA | October 13-15, 2008 |
| Rochester, NY | October 28-30, 2008 |
| Manchester, NH | November 11-13, 2008 |
| Baltimore, MD | November 11-13, 2008 |
Resellers interested in attending a course can register at THIS LINK where additional training locations will be announced.
As part of its corporate goal to streamline operations and continually enhance customer satisfaction, Allworx also announced its new Return Materials Authorization (RMA) process for authorized resellers. The new simplified 3-step process starts with a convenient online request form and makes full use of automation to help minimize the time interval for handling material returns. Since introducing the improved RMA process, channel partners have experienced dramatically reduced turnaround time for returns ─ oftentimes as quickly as 3 business days.
Allworx also unveiled its plan to release an IFrame Web content capability, allowing resellers to include a full compliment of up-to-the-minute Allworx product information on their own websites. Under the new IFrame strategy, Allworx will greatly simplify the process of providing timely and accurate marketing content to its network of authorized channel partners. As Allworx expands and enhances its product line and marketing materials, resellers will automatically receive the latest content. This new program offers tremendous process efficiencies to channel partners while dramatically enhancing the quality and professionalism of their corporate web presence.
“With our high-demand Fall season fast approaching, all of us at Allworx have redoubled our efforts to provide the kinds of tools, processes, products and support programs that our channel partners need to achieve their goals,” said Chris Talbot, Senior Marketing Manager for Allworx. “We’ve surveyed and listened closely to our Resellers’ feedback, and things like training programs, marketing initiatives and process efficiencies we’re among their top needs. Today’s announcements address those needs directly to ensure that we collectively benefit from a successful wrap-up of 2008 and 2009 kick-off.
About Allworx:
Allworx, a wholly owned subsidiary of PAETEC Holding Corp. (NASDAQ GS: PAET), is redefining SMB communications with a family of award-winning phone and network systems for small-to-medium sized businesses distributed through a network of Authorized Resellers. The product line includes the Allworx 6x, 10x and 24x systems and Allworx 9100 and 9200 series of phones along with a complete package of software options. By combining the advanced features of today's VoIP systems with the key system features SMBs have grown to rely on, Allworx systems are ideal replacements for the millions of aging TDM PBX and key phone systems in use today. Allworx' Consulting Division delivers elite software and digital hardware engineering services to both large and small companies seeking to enhance and compliment their research and product development capabilities. For more information please visit www.allworx.com
Contact:
Allworx Corp.
Chris Talbot
+1-585-421-3850 x172
press@allworx.com
