allworx - communications without compromise

Software Options

Allworx Call Queuing Software

Ideal for managing and distributing incoming calls so you can give your customers that extra added attention. Each queue can be customized to your business needs.

Key Features

  • Call Queues statistics! Now get full statistics on the number of calls received, serviced, abandoned, exited and timed out for each queue
  • With the 10x and 24x, this software allows up to 10 queues with 16 calls per queue, maximum of 32 callers across all queues
  • With the 6x, this software allows up to 10 queues with 8 calls per queue, maximum 16 callers across all queues
  • Individual phones can answer multiple queues
  • Phones can be set to ring after a user defined number of callers or specified wait time
  • Robust reporting
  • Continuous PC monitoring of call queues
  • Easy setup via Allworx System Admin

Sold as an option:

- One time license fee

- Unlimited number of users
Call Queues Statistics
(click image for larger view)
  • Call Statistics for ALL Call Queues
  • Show number of calls received, serviced, abandoned, exited and timed out for each queue
  • Export data directly to TSV and XML file formats
  • Users can be given permission to reset statistics at any time
Actual screen shot of Allworx Call Queues Reports
located in the My Allworx Manager application