Allworx hits a Grand Slam with new software releases!
Allworx System Software 6.7 and Allworx Call Assistant 2.1
Now you'll have everything you need when the bases are loaded
and you need to hit a home run with your business communications!
System Software 6.7 |
| 3-Digit or 4-Digit Extensions |
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The Allworx Multi-Site Extensions option now enables the Allworx family of products to be fully customizable for either 3-digit or 4-digit extensions.
• Increase the number of extensions as you grow your business
• Easily convert your existing 3-digit extensions to 4-digit extensions
• A larger range allows for multi-site dialing to be used without having systems with overlapping extensions.
• Enhanced flexibility for assigning DID numbers
EXAMPLE:
A medical practice decides to open up another office and wishes to increase their head count by 50 people. To make multi-site calling easier they may want to convert their system to have 4-digit extensions. This will allow them to use 4-digit dialing throughout the entire company and retain unique extensions per user across multiple sites.
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| Call Queues Statistics |
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NEW Call Queues Statistics tab now available in My Allworx Manager (Requires Call Queuing Software Option)
• Call Statistics for ALL Call Queues
• Show number of calls received, serviced, abandoned, exited and timed out for each queue
• Export data directly to TSV and XML file formats
• Users can be given permission to reset statistics at any time
(click image for larger view)
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| Enhanced Call Detail Reports |
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Each call that enters the system is assigned a unique identifier. The system displays this identifier in Enhanced Call Detail Reports to allow you to track the call as it moves through the system (for example, from Auto Attendant to Call Queue to support personnel). With streaming mode you can connect third-party devices over the LAN and the system will send records to the device each time a call is started and/or completed.
• Companies with large call volumes can now track all call transfers within the system
• Access call detail reports in real-time while streaming data to third party applications
• Perfect for Call Centers, Law Firms or any business that needs line-item accountability for specific calls
• Greater flexibility with new export file formats (TSV – Tab Separated Values; XML – Extended Markup Language)
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| One Touch Day-Night Mode |
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Using one of the Allworx Programmable Function Keys (PFK) located on an Allworx phone, predefined users can now have direct access to toggling the Allworx system
between Day Mode and Night Mode at any time.
• Toggle between Auto Attendant greetings, prompts and routing based on time of day and day of the week
• Designed for businesses that need the flexibility to change their greeting, messaging and call routing in real-time.
• Use your Allworx phone to switch between Day-Night modes automatically
• Confirm the current Day or Night Mode state with a glance at your designated PFK
• Even remote users can switch Day-Night modes from their remote Allworx phones
• Day Mode hours can be configured for multiple periods throughout the day
(e.g. lunch time hour: 8 am – 12 pm, 1 pm – 5 pm)
The System Administrator can:
• Schedule holidays that can reoccur on an annual basis
• Assign One Touch Day-Night Mode to any number of user handsets
• Program functionality to only view Day-Night mode on user handsets, without the ability to toggle back and forth.
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Allworx Call Assistant 2.1 |
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| Call History Tab |
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The new Call History tab displays all calls that have been dialed and received by the user.
(see screen shot below)
• Users can redial any call displayed in the Call History tab by double-clicking on the entry
• Quickly view your daily call activity – both incoming and outgoing.
• Capture completed calls, missed calls, unanswered calls, date and time for both inbound and outbound calls
• Sort calls by incoming/outgoing, name, number or time of day.
(click image for larger view)
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| Call Recording Feature |
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Allworx Call Assistant 2.1 now provides a toolbar button to start and stop call recording at your command. Active calls are easily recorded by clicking on the button to start recording. Best of all, users don't have to worry about making sure to stop recording when another call comes in.
• Record calls with the push of a button
• A user can easily record one of their calls by clicking
a button on the Call Assistant Tool Bar
• Start and Stop recording active calls in real-time
• Calls are saved as standard WAV files and can be played on Windows Media Player (included with all Windows OS versions).
• The Call Recording Feature automatically stops recording any call that is put on hold, released, transferred or ended
(click image for larger view)
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| Dial Pad Enhancement |
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Ability to copy numbers from Outlook and other programs (i.e., Excel) and paste into the Call Assistant Dial Pad.
(click image for larger view)
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