allworx - communications without compromise

Frequently Asked Technical Questions about Allworx

 

Allworx Call Assistant FAQs

  1. What Operating Systems are supported?
  2. How many users can install and run the Call Assistant application once the feature has been activated on the server?
  3. If a common PC is shared by several users, can they each run the Call Assistant?
  4. What are some installation caveats I should know about before using the application?

 

 

 

 

 

 

 

What Operating Systems are supported?
TOP

Windows 2000, Windows XP, Windows 2003, Windows Vista.

 

How many users can install and run the Call Assistant application once the feature has been activated on the server?
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Each user set up on the server can install/run the application.

 

If a common PC is shared by several users, can they each run the Call Assistant?
TOP
Yes.  However, only one instance of the Call Assistant can be running at one time on a PC or server.

 

What are some installation caveats I should know about before using the application?
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When logging in, the application is associated with the logged in user's handset.

If you are running software version 6.7, the Phone and Call Assistant PC do not have to be on the same subnet. If you are running software older than 6.7, the handset associated with the Call Assistant must be addressed within the same subnet as defined by the PC's IP address and subnet mask