What Operating Systems are supported?
Windows XP, Windows 2003, Windows Vista, Windows 7
How many users can install and run the Call Assistant application once the feature has been activated?
Each user set up on the server can install/run the application.
If a common PC is shared by several users, can they each run the Call Assistant?
Yes. However, only one instance of the Call Assistant can be running at one time on a PC or server.
What are some installation caveats I should know about before using the application?
When logging in, the application is associated with the logged in user's handset.
Call Assistant 2.4 is required when using server software release 7.3. It is NOT compatible with 7.2 server software.
What are the features of Call Assistant 2.3?
Favorites Tab — behaves similarly to the Directory tab but with the ability to choose which extension to display as well as the ability to add external numbers.
The Favorites tab can include any of the following items:
- User Extensions
- System Extensions
- System Speed Dial Numbers
- Auto Attendants
- Call Queues
- Call Monitors
- Custom External Phone Numbers
What are the new features of Call Assistant 2.4?
Call Assistant has been upgraded to support some of the new 7.3 features.
- Hot Desking — you can easily see if shared workspace users are logged in and available.
- ACD Enhancements — include the ability to see both calls in queue and new real-time information about the agents status that are logged into each queue.
- User Presence — users have the added ability to see all other users presence status with a simple mouse over of their handset.