Music On Hold FAQ's

What do I need to do to have Music On Hold be heard?

  • Connect a MOH music source using a 3.5mm (1/8in) stereo post connector.  Recommended cable has separate red/white RCA connectors on the opposite end.
  • Attach the red lead to the music source
  • No administration is required on the PBX

How do I prevent MOH from being played when I place a call on hold?

Administratively disable “Provide Hold Music” parameter on the Handset page.

With “Provide Hold Music” disabled on a handset, held calls still hear music. Why?

  • The handset must be rebooted after a change is made to the “Provide Hold Music” parameter.
  • The call is being Parked instead of held; the “Provide Hold Music” parameter only affects calls that are privately held on one's phone.