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Frequently Asked Technical Questions about Allworx

 

Allworx Feature Key FAQ's

  1. What feature keys are available in the Allworx product family?
  2. When buying a 24x user upgrade key to expand to 50 users, are both feature key codes required or just the 49 - 100 user key?
  3. Are upgrade keys for users applicable to the 6x as well as the 24x servers?
  4. Is the “Virtual Private Network (VPN)” feature key required for remote administration?
  5. If my Allworx server is on the LAN behind a third-party firewall, can I access the admin interface from a remote location to make programming changes?
  6. Can a user pick up a handset, dial a code or special digit, and originate a call from a remote Allworx site?

 

 

 

 

 

 

 

What feature keys are available in the Allworx product family?
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  • 100 User License
    Required to expand user limit of a 24x server to 49 - 100 users
  • 48 User License
    Required to expand user limit of a 24x server to 25 - 48 users
  • Group Calendaring
    Required for setup and use of the Group Calendaring feature.  Also requires a UBS hard drive be used for additional storage.
  • Call Assistant
    Required for setup and use Call Assistant.
  • Virtual Private Network (VPN)
    Required for setup and use of 16 concurrent VPN tunnels. 
  • Call Queuing
    Required for setup and use of all Call Queues
  • Internet Call Access
    Required for SIP outside line services such as Proxies, Gateways and Allworx site-to-site
  • Conference Center
    Required for setup and use Conference Center for 24x and 6x only.
When buying a 24x user upgrade key to expand to 50 users, are both feature key codes required or just the 49 - 100 user key code?
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Both keys are required to get to the 50 user count.

 

Are upgrade keys for users applicable to the 6x as well as the 24x server?
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User upgrades are only permitted on the 24x servers

 

Is the “Virtual Private Network (VPN)” feature key required for remote administration?
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No.  Remote Administration VPN capability is included in the server code as a base capability.

 

If my Allworx server is on the LAN behind a third party firewall, can I access the admin interface from a remote location to make programming changes?
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Yes.  There are two options:

  1. Configure port forwarding within the third party firewall.  This exposes the admin interface of the Allworx server to the Internet so access using a browser is permitted.  Strengthen your admin password to prevent unauthorized access.
  2. Configure PPTP pass through on the third party firewall.  This is not supported by all firewall vendors so you ultimately may need to use the above option instead.

 

Can a user pick up a handset, dial a code or special digit, and originate a call from a remote Allworx site?
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Yes, but it is manual. No automatic route selection as in higher priced phone systems. 

•  On the remote Allworx you need to configure a system extension (i.e. 201).

•  Program its call route to dial external number "9".

•  From your site you'd dial site-to-site (i.e. 6000201) and the call would seize dial tone on the outside line resource; analog and digital services are supported; voip is not supported.

*If the system is configured to allow multi-site extensions and the remote extension (i.e. 201) is unique to the remote site, then it is only necessary to dial 201.