It’s All About Time at SFPS

Allworx Enables Law Firm to Increase Efficiency and Client Contact

With an Allworx 6x and Allworx Reach software, SFPS attorneys are always in contact with their clients. The Reach software makes the attorney’s cell phone an extension of the office phone system, enabling the attorney to place and receive calls regardless of location, and to transfer a conversation to someone else in the office when it’s time to walk into a meeting or into court rather than asking the client to hang up and redial. Given their dedication and work volume, the SFPS attorneys also spend part of their time at home on client issues. With the Reach mobile application, they’re placing calls from their cell phones as if they were in the office, with all of the features and functionality of their office phones.

The weather in Cincinnati always has the potential to be a challenge, and with their old network and phone system combination, the weather provided additional challenges for SFPS, often creating outages. Any outage is not good, but in a business where client contact is primary, outages are a major concern. Allworx and Powernet have changed things at the SFPS office. Office manager Carla Hale says “It’s dependable — we’ve had no downtime, either internet or phone, and that’s a very big thing!”

SFPS attorneys focus their time and energy to help their clients through their most difficult experiences and to help their clients maximize opportunity within their best experiences. With Allworx and Powernet, more of their time is directly available to their clients.