---
title: Call Activity Analytics | Allworx View and View ACD
description: Get comprehensive historical call activity reports with Allworx View and stay on top of call center performance with Allworx View ACD.
---

# Allworx® View™ and View ACD

### For Smart, Data-Driven Business Decisions

#### Get comprehensive historical call activity reports with Allworx View and stay on top of call center performance with Allworx View ACD.

**

 Used at More Than 47,000 Business Locations

- View:
- [View](https://www.allworx.com/analytics#section-1)
- [View ACD](https://www.allworx.com/analytics#section-2)
- [Browser Access](https://www.allworx.com/analytics#section-3)
- [Multi-Site Support](https://www.allworx.com/analytics#section-4)

## Popular Use Cases

**

Track outbound call volume by individual agents or employees.

**

Track inbound call volume by geographic areas or time periods to identify trends.

**

Measure incoming calls to specific DIDs associated with advertising campaigns.

**

Identify unmet staffing needs and areas to reduce telecom costs.

**

Project queue and agent metrics on a large monitor for call center teams.

## Allworx View Highlights

- Create, save, and share call activity reports on demand or auto-schedule them for email distribution.
- Choose from seven intuitive call activity report templates with advanced data filters.
- Export call activity reports to PDF or CSV files.
- Manage the information shared based on each user’s permission level.

 

![Allworx View Highlights](https://www.allworx.com/hs-fs/hubfs/product-images/Allworx_View_Call_Detail_Report-min.png?width=1689&name=Allworx_View_Call_Detail_Report-min.png)

## Allworx View ACD Highlights

#### (in addition to all the View features)

- Stay on top of queues and agent performance in real time.
- Customize the dashboard using intuitive graphical charts, adjustable font sizes, alarm display options, and more.
- Create as many dashboards as you need with full access control.

![Allworx View ACD Highlights ](https://www.allworx.com/hs-fs/hubfs/product-images/Allworx_View_ACD_Dashboard-min.png?width=1689&name=Allworx_View_ACD_Dashboard-min.png)

## Access From Anywhere

- Access reports and dashboards via any web or mobile browsers on any device.

![Solutions Analytics](https://www.allworx.com/hs-fs/hubfs/Solutions%20Analytics.png?width=300&name=Solutions%20Analytics.png)

## Multi-Site Support

- Track call activity data for single- or multi-site Allworx deployments.
  
  * *

![Multi-Site_Support.png](https://www.allworx.com/hs-fs/hubfs/product-images/View_and_View_ACD/Multi-Site_Support.png?width=320&name=Multi-Site_Support.png)

## Which Connect Model is Right for You?

[ Compare All ** ](https://www.allworx.com/analytics#)

![allworx-connet-compare-chart.png](https://www.allworx.com/hs-fs/hubfs/compare-charts/allworx-connet-compare-chart.png?width=903&name=allworx-connet-compare-chart.png "allworx-connet-compare-chart.png")

1. Requires an additional advanced software license key(s).
2. A system extension does not have an individual voicemail box (e.g., break room, customer service queue). The maximum number of system extensions is equal to the maximum number of user licenses available for a server.
3. Handsets include Allworx IP phones, activated Allworx Reach licenses, generic SIP devices, and analog devices.
4. Requires Allworx System Software 8.1 or higher.

## Trade-Up and Trade-In Program

#### It’s easy to grow your business with Allworx Connect.

Not sure how many employees you’ll be adding in the future? You can always trade up from one Connect system to another with ease.

Or perhaps you have an older Allworx system (6x12, 6x, 48x, or 24x) you’re looking to upgrade? Trade in for a brand new Connect system at a price that’s easy on the wallet.

![allworx-trade-up-trade-in-program.png](https://www.allworx.com/hs-fs/hubfs/graphics/allworx-trade-up-trade-in-program.png?width=563&name=allworx-trade-up-trade-in-program.png "allworx-trade-up-trade-in-program.png")

```json
{
  "@context" : "http://schema.org",
  "@type" : "Organization",
  "contactPoint" : [ {
    "@type" : "ContactPoint",
    "contactType" : "customer service",
    "telephone" : "866.allworx"
  } ],
  "legalName" : "Allworx Corp.",
  "logo" : "http://info.allworx.com/hubfs/AllworxLogoWordmark_SM_Horz_RED.png",
  "sameAs" : [ "https://www.facebook.com/Allworx", "https://twitter.com/Allworx", "https://plus.google.com/+AllworxVoIP", "https://www.linkedin.com/company/allworx", "http://www.youtube.com/c/AllworxVoIP" ],
  "url" : "https://www.allworx.com"
}
```