In January 2017, when Allworx launched the Allworx Verge phone line, I put forth a thesis: “in order for the next-generation of business phones to stay relevant in modern workplaces, they need to work seamlessly with mobile devices” published in a blog titled “Is This the End of Desk Phones as We Know Them?”
During an emergency, getting critical information to the right people at the right time can make a significant difference. And while many schools are taking steps to improve safety and security, one of the most critical aspects may likely be overlooked — the school phone system.
Author’s Note: (June 2020) With the release of Allworx® Interact Softphone™, it’s a good time to make a few updates to this posting. Although the majority of this document deals with the headset options for Allworx® Verge™ IP Phones, Interact Softphone allows clients to use their Windows PC as a phone and has different headset compatibility requirements. That new information is now included in the post. The Allworx Verge IP phones support both wired and wireless headsets. Furthermore, the Verge 9312 IP phone supports two types of wireless headsets: connections via Bluetooth devices and connections through the headset port which use wireless base stations.
VoIP, pronounced “voype,” stands for Voice over Internet Protocol. At its most basic, VoIP is simply a method for transmitting voice calls over a packet-based data network like the Internet. Imagine yourself talking on a phone with a friend. As you’re talking, your voice gets sampled 8,000 times per second, with each analog sample being converted to a number. The numeric samples are grouped into data packets, and these packets are then sent over an Internet network. Each data packet contains 20 milliseconds of voice data. When these packets arrive at their ultimate destination—in this case, your friend’s phone device—they are converted back to an analog signal and played out. Because all this happens before you can blink your eye, all you hear is a smooth continuous voice call.
What is an Auto Attendant? An auto attendant is simply a digital receptionist that automatically routes inbound calls to different parts of a business without requiring a human interface. But when set up right, auto attendant can be a tremendous asset for any business.
One of the biggest trends to emerge in our industry over the past few years is hosted or cloud voice solutions. In this blog article, I’ll explain the major differences between a traditional premise-based IP PBX system and a newer hosted voice solution, and the pros and cons for each. As a provider of both hosted and premise-based voice solutions, I’ll also share my personal take how to evaluate these two types of voice solutions for your business.