We have one of the best technical support and warranty programs in the industry! All of our Authorized Partners are required to complete our rigorous technical training program before receiving their certification.
While Allworx does not provide tech support to end-users directly, we have more than 1,000 Allworx Authorized Partners who have been trained and certified by Allworx to sell and support Allworx systems.
If you need assistance with your current Allworx system, please contact the local Allworx Authorized Partner from whom you’ve purchased your Allworx solution.
If — for any reason — you need a referral to an Allworx Authorized Partner in your area, please call us at 1-866-ALLWORX (1-866-255-9679) or use our convenient online form.
Our Technical Support team can be reached at 1-866-ALLWORX (1-866-255-9679) Monday through Friday between 8 a.m. and 6 p.m. Eastern.
To enable expedited service, please have your valid Tech ID available.
All Allworx servers, IP phones and IP phone expanders are backed by one-year hardware and software upgrade warranty. Allworx switches come with limited lifetime warranty. This standard product warranty period begins at the time of the product installation by an Allworx Authorized Partner.
Want to protect your Allworx investment beyond the first year? We offer cost-effective extended product warranty options. Ask your Allworx Authorized Partner which extended warranty option is right for you.