Allworx® Automatic Call Distribution

Sophisticated Call Center Solution Made Easy and Affordable

Intelligently distribute and manage incoming calls across ten queues.

Used at More Than 47,000 Business Locations

Highlights

Four Styles of Call Distribution

  • Linear priority: Distribute calls based on a prioritized list of agents.
  • Round-robin: Distribute calls to agents in a circular manner.
  • Longest idle: Distribute calls to agents who are idle for the longest time.
  • Ring all: Ring all agents in a queue simultaneously.
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Queue Management Features

  • Customize the welcome greeting for initial queue entrance.
  • Customize the periodic status messages while callers are waiting.
  • Customize call routes based on queue conditions such as when a caller reaches the maximum wait time or the queue is full.
  • Prioritize the queues when the agents are working more than one queue.

 

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Supervisor Features

  • Monitor agent calls in three modes: Barge In, Whisper
     , or Silent Monitor.
  • Update queue settings from anywhere via Allworx Web Admin or My Allworx Manager.
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Agent Features

  • Log in, log out, or update busy status from the Allworx IP phone or the Allworx Interact™ Professional application.
  • Get visual queue alarm notifications on the Allworx IP phone or Allworx View™ ACD real-time dashboard.
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Which Connect Model is Right for You?

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  1. Requires an additional advanced software license key(s).
  2. A system extension does not have an individual voicemail box (e.g., break room, customer service queue). The maximum number of system extensions is equal to the maximum number of user licenses available for a server.
  3. Handsets include Allworx IP phones, activated Allworx Reach licenses, generic SIP devices, and analog devices.
  4. Requires Allworx System Software 8.1 or higher.

Make a Complete Call Center Package

Boost agent productivity with Allworx Interact Professional. Learn more

Provide a real-time agent and queue performance dashboard, and historical reports with Allworx View ACD. Learn more

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